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sanjib saha
"Sanjib Saha"
Job Title: Deputy General Manager-Client relationship and del
Company/School: Volantis Technologies:
Location: Bengaluru, Karnataka, India
Expertise: Customer Support/Client Care
Industry: IT/Computers - Software
About sanjib

§  Result-oriented, dynamic professional with 10+ years of varied and unique blend of experience in Staff augmentation, IT staffing Sales/Business development, account management, Client relationships & client service, Recruitment/staffing Operations and General Management 

§  Significant strength in developing customer base in rapidly changing, competitive environments.

§  Highly successful in building relationships with key influencers /decision makers in customer organizations.

§  Successful track record of successfully leading Staff augmentation/Recruitment business with IT captive, product and services clients.

Volantis Technologies:
Jan 2014 - On Going
Bengaluru, Karnataka, India
Job Title: Deputy General Manager-Client relationship and del
Work Type: Full Time
Deputy General Manager-Client relationship and del
Jan 2014 - On Going
Business manager responsibility for staff augmentation/recruitment sales and delivery for IT captive, product and services clients
Responsible for overall Client Account Management & Delivery & Employee Engagement
Account Mining with constant connect with client’s multiple business units, SPOCs and hiring managers to generate new business opportunities
Ramping up delivery team based on client forecast and hiring plans
Participating in weekly, monthly and quarterly reviews with clients and focus on recruitment needs that require priority attention
Extend HR Operational Support to Volantis Consultants deputed at Client side
Enhance relationship with client SPOCs and ensure constant demand Flow
Work closely with client and candidate on offer closure
Initiating, reviewing and approving Statement of Work and Service Level Agreements
Lead team of around 15 members comprising TL and recruiters
Continuously review performance metrics of the accounts and take corrective actions wherever necessary
Lobo Staffing Solutions
Jul 2012 - Dec 2013
Bengaluru, Karnataka, India
Job Title: Regional Manager-Karnataka & Kerala
Work Type: Full Time
Industry: Consultancy
Regional Manager-Karnataka & Kerala
Jul 2012 - Dec 2013
Business management for IT & Non-IT Contract Staffing & recruitment business
Key Account Management of select large ticket accounts
P/L responsibility for temping business for Karnataka & Kerala region
Managing an employee base of 600 temporary / contractual employees
Recruiting and deploying resources at client premises based on sourcing plans
Drive permanent staffing business in the region
Lead team of around 10 members comprising recruiters, HR ops and BD members.
Randstad India Limited
Apr 2010 - Jun 2012
Job Title: Branch Manager
Work Type: Full Time
Industry: Consultancy
Branch Manager
Apr 2010 - Jun 2012
New Client Acquisitions- Responsible for Business development for Selection, Staffing & HRS (HR consulting & Training) within assigned region
Identify and establish contact and maintain relationship with CXO/VP/Functional head level of prospect organizations
Prepare and present RFI’s, RFP’s, and Bid documents for Tenders
Meeting clients, finalizing Terms and Conditions, Agreement sign-off usually above market rates
Client relationship & effective account management to upscale productivity
Maintaining strong relationships with clients/hiring teams/managers to ensure closures and for generating on-going business.
Mining of the accounts by cross and up selling of the Key accounts
Responsible for renewal of service agreements with the existing accounts
Ensure the client is retained with us and to constantly win as a organization against competitors
Responsible to effectively manage client escalations, lead speedy service recovery and gain greater customer confidence, win back lost clients
Hand holding of the entire recruitment cycle right from sourcing to on boarding of the candidate in the organization for junior team members
Planning , Scheduling & ensure proper execution for major Recruitment assignments
Supporting the recruitment team to understand the client requirements and also source for critical and Niche Search requirements.
Closely Monitoring and taking course corrective actions on the staffing operational activities wrt Joining formalities, Induction, statutory compli
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Symbiosis Centre For Distance Learning
Aug 2010 - Sep 2012
Bengaluru, Karnataka, India
Visvesvaraya Technological University
Oct 1998 - Nov 2002
Bengaluru, Karnataka, India
Industrial Engineering and management
West Bengal Council of Higher Secondary Education
Jun 1996 - Jul 1998
Siliguri, West Bengal, India
High School or Equivalent
Work Skills
IT staffing Sales/Business development
Account Management
Client relationships & client service
staffing Operations
General Management
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