Having Around 8 Years of Experience in IT Industry
➢ Having close to 8 years of work experience – Have good exposure in various fields like IT Consulting, Operation, Support, Business service as Project Lead, Coordinator and technical Analyst
➢ General project management knowledge, including planning, costing and progress tracking to ensure successful implementation of IT best practices and successful delivery of continuous improvement initiatives.
➢ Have Good exposure in building schedule, resource management and roster for projects – Using MS Project, Excel
➢ Possess robust Knowledge on IT System management Solutions, which has enabled to provide efficient Solutions for complex Application environments across IT Environment.
➢ Strong communication, analytical, interpersonal, and Client interfacing skills matched with the ability to manage stress, change and timelines efficiently
➢ Worked with multi-cultural & multi-regional stakeholders,
➢ Expert knowledge of IT Service Management best practice processes and standards (i.e. Information Technology Infrastructure Library - ITIL); client management techniques, subject matter expertise and advice; assess effectiveness of policies and procedures; participate in developing service/process performance assessment criteria and recommending improvements.
➢ Leadership, presentation and facilitation skills and the ability to demonstrate influence with partners during the change management aspects of best practice process implementations.
ITIL, Project Management, Deployment Project ,Leadership Skills, Stake Holder Management,Resource Management, Performance Consulting Skills, Administration Skills,
Tools - MS Project, Excel , Altiris
➢ ITIL V3 Foundation Certified
➢ Certified ITIL Intermediate V3 in Service Operations
➢ Certified in ISO 20000 (IT Service Management)
➢ PRINCE2 Foundation Certified ( EXIN)
➢ PRINCE2 Practitioner Certified (EXIN)