Ph: (M) +91-9945068382, E-mail: firstname.lastname@example.org
Aims to pursue challenging assignments in SCOM Administration.
r A dynamic professional with 8 years of experience in IT Operations entailing System Administration, SCOM Implementation, Administration and Troubleshooting.
r Proficient in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management.
r Holds’ to credit the successful management and support/installations of a large LAN environment.
r Holds to credit:
o Successful implementation of Incident Management and Problem Management.
o ITIL V3 Certified
o Strong analytical and problem-solving skills.
o Strong written and verbal communication skills.
o Capable of prioritizing workload to complete multiple tasks and meet aggressive deadlines.
o Ability to work independently
o Ability to work collaboratively and cooperatively as a member of a team.
o Strong technical and deliver solutions.
o Experience in customer-focused environment
o Experience working in an offshore/onshore collaborative environment
o Experience in incident management, problem management, and change management
o Experience training and mentoring others
Hardware: IBM X Series, Dell Power Edge, HP
Software Products: SCOM 2007/2012, , SMS 2003/ SCCM 2007, HyperV, VMware 5.1, VERITAS Netbackup 12.1, SQL 2008 R2, and DPM 2007, Ms-Exchange 2003/2007/2010 EmailXtender4.81
Operating Systems/Services: Windows 9x & NT 4.0, Windows 2000 Server/Prof, Windows 2003 /2008 R2 Server/, VM Ware ESX ver 5.1, Microsoft Hyper-V
June’13-Till date Working in Accenture as a SCOM Administrator
Offshore SCOM Administrator
Client: - Riotinto Australia
Þ Configuration of SCOM 2007. SCCM 2007
Þ Configuring SCOM Clients, SCCM Clients
Þ Configuring the Latest Cumulative Updates on SCOM servers
Þ Up gradation of SCOM 2007 to SCOM 2012,
Þ Configuring the distributed application in SCOM
Þ Configuring SCOM Gateway servers.
Þ Configuring certificate based authentication SCOM agents for standalone servers.
Þ Import/configure SCOM Management Pack for the required applications.
Þ Configure third party management packs and fine tune.
Þ Configure Network devices for SCOM monitoring.
Þ Configuring SCOM multihome agents.
Þ Fine Tuning the Management Pack as per the Application specific requirement
Þ Creating Event based Custom Management pack.
Þ Creating custom rules/monitors.
Þ Creating Dynamic SCOM groups.
Þ Configuring SCOM subscriptions/subscribers .
Þ Override the SCOM monitor/rules on Class/object/groups.
Þ Creating Role based access on SCOM web console for different applications/views etc.
Þ Creating/schedule reports.
Þ Configuring connectors for automation of tickets
Þ Troubleshooting Grey SCOM agents.
Þ Closely monitoring the performance of SCOM infra and working on Alert storms.
Þ Backup of RMS key.
Þ Configuring Quest change Auditor Coordinator.
Þ Generating customer required reports from Quest change auditor.
Þ Troubleshoot QCA disconnected clients.
Þ Co-ordination with third party vendors for problem resolution
May’11-May13 at IBM Netsol as a Datacenter Administrator
Client: - GMR Infra
Þ Updating the released patches, which include Critical and Application specific patches (Exchange, VMware, and SCOM etc.)
Þ Strong understanding of Load Manager, Resource manager and installation manager
Þ Upgradation of SCOM 2007 to SCOM 2012,
Þ Import/configure SCOM Management Pack for the required applications
Þ Creating Role based access on SCOM web console.
Þ Creating/schedule reports
Þ Configuring Site server(Central/Primary/Secondary) in SCCM
Þ Configuring the Discovery (System Resource /User/Network/Heartbeat)
Þ Deploying MSI package on to the specific collection in SCCM
Þ Creating Custom Collection in SCCM
Þ Creating SCCM Updates package and deploying on to the specific collection
Þ IRON Port administration
Þ Install/Configure/Administration of Forefront Endpoint for Exchange
Þ Install configure Forefront TMG
Þ DPM server administration, adding and configuring clients in DPM server
Þ Hyper V Administration, creating new virtual machines, etc.
Þ Physical to Virtual server migration on to VMware
Þ Installing new SCOM Management pack and fine tuning the same to the requirement of the management
Þ Authoring and creating custom rules in SCOM,
Þ Creating custom SCOM reports
Þ Patch and application Role out using SCCM 2007.
Þ Patch Upgrade/firmware upgrade on VMware Bare metal boxes
Þ Experience to Trouble shoot Exchange based problems with Root cause analysis and strong fundamentals
Þ Firmware upgrade of Storage boxes to maintain the latest firmware level
Þ Blackberry Enterprise/Express server administration
Þ Experience working with upgrade of IBM/Dell Blade center Firmware/Bios, Server hardware Firmware/Bios/Device Driver upgrade.
Þ Install/configure/administrate SQL server for application specific requirement
Þ Experience working with Exchange2010,Active Directory, GPO, DNS,DHCP, Desktop O/S: Windows 98,XP, 2K, Win7
Þ Install/configure/administrate Exchange 2010 environment
Þ Seeding Exchange DB’S as and when required
Þ Monitor mail flow and trouble shoot mail flow issues when required
2. Aug 2010 to May’11 at MahendraSatyam as a Windows Administrator
Offshore Datacenter Administrator
Client: - Electronic Arts (US)
Þ Updating the released patches, which include Critical and Application specific patches (Exchange, VMware, SCOM etc.)
Þ Responsible for providing IT support for Mahindra Satyam client Electronic Arts.
Þ Remote Management of Win2k & Win2k3 servers
Þ Remote Install of OS on IBM blade servers
Þ Prepared and submitted Project plan for implementing Citrix servers for Critical application.
Þ Install/configure/Publish client specific application on Citrix farm
Þ Managing user access on application through citrix
Þ Backup/restore of user mailbox
Þ Offline Defrag to be done as a proactive measure for compacting DB and increasing the performance of the exchange environment
Þ Regular monitoring of the Exchange DB’S and logs
Þ Migration of Users/Distribution groups across domains
Þ Creation of shared folder and configure DFS.
Þ Working with Report Centre to fetch the Reports.
Þ Responsible for troubleshooting and maintaining VMware Server,
Þ Create/configure new VMware virtual machines for user specific requirements.
Þ Preparing RCA and Involved in Defect Prevention
3. Jan’07 - Aug 2010 at iGATE Global Solutions as Exchange and Windows Admin
Client: - Union Bank of California, Jan’07 to Aug’10
Þ Managing 4 Exchange 2003/2007 with 15,000+ mailboxes
Þ Administration of Clusters for Exchange 2003 and 2007
Þ Managing Journaling server the critical Email users
Þ Implementing and configuring EXCHANGE server
Þ Migrating Mailboxes using Quest Migration tool,
Þ Migrating Public folder to Share Point using Quest Migration tool,
Þ Migrating User Mailboxes from Exchange 2003 to Exchange 2007 using Power Shell
Þ Backup and purging the Exchange transaction logs on a regular basis
Þ Regular monitoring of the Exchange DB’S and logs
Þ VM Ware Administration
Þ Regular Monitoring and Execution of Archiving and Shortcutting jobs in Email Extender Server
Þ Checking the corrupted logs in Email Xtender server and fixing it
Þ Regular checking of the mail flow
Þ Updating the newly joined employees to the outbound POSTINI server,
Þ Processing the blocked mails in Postini as per the user request,
Þ Exporting Ex-employees user data to PST’s using Ex-merge tool
Þ New Application Site Creation in Share Point 2007 Environment
Þ Managing Permission in Share point 2007
Þ Deploying Application and timer in Share Point 2007
Þ Managing Active Directory
Þ Creation and deletion of User/group Accounts in active directory
Þ Windows 2000/2003 Administrations, user account administrations, sharing, securing data
Þ Windows 2000/2003 Group management
Þ File system security: NTFS permissions, security policies
Þ Configuring the Advertisement, site boundary and Distribution Points in SMS 2003
Þ Responsible for Software Installation and security patch on 2200 servers through SMS 2003
Þ Networking services: WINS and DHCP
Þ Routing and Remote Access Services
Þ Co-ordination with third party vendors for problem resolution.
Working on the Client Side GE Capital Services as System Administrator
4. Organization : CMS Computers Ltd.
Designation : System & Network Administrator
Period : June 2006 to Jan 2007
5. Organization : Harichan Technologies
Designation : System/Network Engineer
Period : June 2005 – June2006
6. Organization : Omniscient
Designation : Hardware Engineer
Period : Jan 2004 – Jun 2005
7. Organization : Stabiles InfoTech & Consumables.
Designation : Hardware/Network Engineer
Period : Mar 2003 – Jan 2004
ðMCP (MS Win Server203 - 070-290)
ðMCP (MS Exchange Server203 - 070-284)
ðDiploma in Electronics Telecommunication Engineering from Board of Technical Examination, Bangalore- 1994