Mukhthar
Mukhthar's
Brand Power
Mukhthar Shariff
"Operation Lead - Social Media Platform JIVE SBS "
Job Title: Senior Systems Engineer
Company/School: Fidelity Investments
Location: India,
Expertise: Social Media, Operation Management, Project Management, Agile, Scrum, ITSM, IT Governance
About Mukhthar

An IT Professional with 10 years of experience in the Infrastructure and Operations domain. Leading Operations for Collaboration and Social Products. Experienced in Customer relationship, with excellent communication and Interpersonal skills. Clear understanding of Business Policies and Procedures and has a self drive to initiate things.

 A certified ITIL professional with a working knowledge on Concepts Like

Service Strategy, Service Design, Service Transition, Service Operations and Continuous Service Improvement. Experienced in managing - Incident Management, Event Management, Problem Management, Change Management, Release Management, Testing & Validation and Knowledge Management. Also has a good exposure to Vendor Management, SLA, Service Catalog & Availability Management. Has good exposure in Business Continuity Planning in case of major outage to business. Good understanding on ALM - Application life cycle management. Involvement and active participation at all stages of ALM

 Also a Certified Scrum Master (CSM). With knowledge on Agile Methodologies. Manifesto for Agile Software Development, Agile Principles, Agile Mindset shift. Scrum Principles, Aspects and all various Phases and Processes of Scrum. Different Proven approaches like a fusion of Scrum & Kanban called Scrumban. Methodologies Like XP, Iterative and Incremental development.

WORK HISTORY
Fidelity IT Jobs
Dec 2006 - On Going
Indi, Karnataka, India
Work Type: Full-Time
Industry: Banking
Mukhthar has associated this Work History with :
JIVE Implementation
JPMorgan Chase
Nov 2005 - Dec 2006
Indi, Karnataka, India
Work Type: Full-Time
Industry: Banking
HP
Oct 2004 - Nov 2005
Indi, Karnataka, India
Work Type: Full-Time
Industry: ITES
EDUCATION
BCA
Bangalore University
Jun 2002 - Jul 2004
Indi, Karnataka, India
Bachelors
Computer Applications
SKILLS
Work Skills
SDLC
Operations Management
Project Delivery
Project Execution
Project Management
Change Management
Agile Project Management
Agile Methodologies
ITIL
IT Service Management
Service Delivery
Business Analysis
Cloud Computing
Collaboration
Confluence
JIRA
Disaster Recovery
DynaTrace
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Soft Skills
Business English
PROJECTS
JIVE Implementation
Oct 2012 - Apr 2015
Indi, Karnataka, India
Mukhthar has associated this Project with :
Fidelity IT Jobs
SPECIALIZATION
Operations Management
Apr 2015
Managing Operation for Enterprise Social Media Platform. Jive SBS V 6.x & 7.x
Project Management
Apr 2015
Understanding and experience of project management from initiation to implementation and Closing of Project. ( Scope, Time, Cos , Quality, Risk/issue management, project communication, project governance) 

Project Planning ( Planning of Scope , Planning of Schedule Planning of Cost , Planning of HR, Planning of Risk , Identifying Risk & Performing of Risk Analysis
ITSM
Apr 2015
Service Strategy, Service Design, Service Transition, Service Operations and Continuous Service Improvement. Experienced in managing - Incident Management, Event Management, Problem Management, Change Management, Release Management, Testing & Validation and Knowledge Management. Also has a good exposure to Vendor Management, SLA, Service Catalog & Availability Management. Has good exposure in Business Continuity Planning in case of major outage to business.
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